Shipping/Return

SHIPPING

We are pleased to announce free shipping on all US orders. We do ship internationally for an additional charge. Please send us a message at fsuttonboutique@gmail.com for a quote.

*** Due to COVID-19 we are experiencing shipping delays out of our control ***

We have updated our shipping times to reflect these delays via USPS. 

All orders are shipped within 5-7 business days from the time your order is received via USPS. We do not ship on Holidays or Sundays. If you have questions about your order, please send us a message on our Facebook business page or send an email to fsuttonboutique@gmail.com


F Sutton Boutique is not responsible for any lost or stolen packages once delivered. F Sutton Boutique is also not responsible for packages delivered to the wrong address if the correct address was not listed correctly in your account.

 

RETURNS

Due to frequently changing inventory we are unable to provide a full refund for your purchase. If you are unhappy with your purchase, we do allow a refund of store credit or exchange. Our policy lasts 7 days.
If 7 days have gone by since the day your item was delivered to your address on file, unfortunately we can’t offer you a refund in the form of credit or exchange your item(s). Please Plan Accordingly when returning the items to ensure your item is returned within the 7 day window. If your item is received after the 7 days ( including weekends, but not holidays) we will return the package back to the address on file. You will be responsible for return shipping fees. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Intimate items are exempt from being returned.

Additional non-returnable items:

*Accessories
* Gift cards
* SALE ITEMS

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed in the form of store credit. Please allow up to 5 -7 Business Days for your return to be processed and store credit to be applied to your account. 


Late or missing refunds (if applicable)
Please contact us at Fsuttonboutique@gmail.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. Please note you must notify us of the defective or damaged item within 3 days of receiving the item. If more than 3 days (including weekends and holidays) has passed, we will not be able to accept the item for exchange. If you receive a defective or damaged item, please send us an email at Fsuttonboutique@gmail.com and send your item to: 3165 Sutton Road, Geneva, NY, 14456, United States.

No additional discounts or promotions may be applied to purchases using store credit. If you order is more than the store credit amount, we do allow a discount to be used toward the remaining balance. This will require a manual invoice tin order to process your order. Please contact fsuttonboutique@gmail.com to process. 

No more than 5 returns will be accepted in a 6 month period per customer. 


Shipping
To return your product, you should mail your product to:

F Sutton Boutique

3165 Sutton Road

Geneva, NY, 14456

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $50, you should consider using a shipping service that includes tracking or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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